Refund Policy

Fair and transparent refunds for our digital products

Last updated: June 2026

This Refund Policy applies to all digital products and services purchased from 1PG (Pty) Ltd, trading as 0z Mobile. Because all our products are digital and delivered instantly upon payment, please read this policy carefully before completing a purchase.

1. Digital Products & Instant Delivery

All purchases made through our platforms — including premium subscriptions, access keys, and downloadable digital documents — are delivered electronically and immediately upon successful payment. There are no physical goods involved in any transaction.

2. General Refund Eligibility

Due to the instant and non-returnable nature of digital goods, all sales are generally final. However, we do consider refund requests in the following circumstances:

  • Technical failure: You paid successfully but did not receive access to the product or the download failed and we are unable to resolve it within 48 hours.
  • Duplicate charge: You were charged more than once for the same product due to a payment processing error.
  • Product materially different from description: The product purchased was significantly different from what was advertised at the time of purchase.

3. Non-Refundable Situations

Refunds will not be granted in the following cases:

  • You changed your mind after purchasing a digital product that has already been accessed or downloaded.
  • You did not read the product description or Terms and Conditions before purchasing.
  • Your account was suspended or terminated due to a violation of our Terms and Conditions.
  • The refund request is made more than 7 days after the original purchase date.
  • Subscription periods that have already been used or partially consumed.

4. Subscription Cancellations

You may cancel a recurring subscription at any time through the platform on which it was purchased (e.g., Google Play Store). Cancellation will stop future billing but does not entitle you to a refund for the current active billing period.

5. How to Request a Refund

To submit a refund request, email us at pgptyltd65+app@gmail.com within 7 days of your purchase date, including:

  • Your full name and email address used at checkout
  • The product name and date of purchase
  • Your payment reference or transaction ID
  • A clear description of the issue

We aim to respond to all refund requests within 3 business days.

6. Processing Approved Refunds

Approved refunds will be processed via the original payment method within 5 to 10 business days, depending on your bank or payment provider. We are not responsible for delays caused by third-party financial institutions.

7. Consumer Rights

Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 (South Africa) or any other applicable South African legislation.

8. Contact Us

For refund queries or disputes, contact us at pgptyltd65+app@gmail.com. We are committed to resolving all issues fairly and promptly.